Terms and Conditions
1. Introduction
Welcome to Vacastay Culture. These Terms and Conditions govern your use of our services, including the purchase of our tourism packages and resort bookings. By purchasing a package or using our services, you agree to these Terms and Conditions.
2. Package Details
- Package Duration: Our packages are valid for 3 years, with 3 stays per year, totaling 9 stays.
- Stay Expiry: If you do not utilize all 3 stays within a given year, the unused stays will expire at the end of that year.
- Booking Facilities: Resort bookings can be made through our mobile app, available for both iOS and Android platforms.
3. Booking and Cancellation Policies
- Booking: You may book a resort stay through our mobile app.
- Cancellation Policy for Booking: You may cancel your resort booking up to 24 hours before the scheduled check-in time. Cancellations made less than 24 hours before the booking time will not be eligible for a refund.
- Package Cancellation: You can only cancel the entire package within 24 hours of purchase. No refund will be issued for the package if any stay has been utilized. However, if no stays have been used, a refund is possible if the cancellation request is made within 24 hours of the package purchase.
4. Resort Facilities
- Accommodation: Our company provides accommodation in luxury resorts.
5. Contact Information
For any questions or clarifications regarding these Terms and Conditions, please contact us:
- Email: vacastay.culture@gmail.com
- Phone: +91 89559 00800
6. Changes to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Any changes will be updated on this page, and it is your responsibility to review these Terms periodically.