Privacy Policy

1. Collecting Information About You

In accordance with applicable privacy laws, VACASTAY only collects personal information necessary for business purposes. We endeavor to collect personal information in a fair and lawful manner and to respect our members' right to control how their personal information is collected and used.

VACASTAY collects personal information to be used for the purpose of its business. These include:

• Membership Information: Prior and post purchase of VACASTAY’s Membership, we collect information about members and prospects at the time of joining a program and while a person is a member. This includes general contact information, personal details (e.g., name, age, gender, family members’ details), demographic information (e.g., postcode, preferences), professional details, address, contact information, use of the program, payment details, responses to surveys, and Know Your Customer (KYC) documents as mandated by government authorities.
• Booking Information: We collect personal information related to bookings and necessary information for managing resort facilities. Further personal information may be collected in specific instances such as in the event of an incident occurring on-site for legal and insurance reasons.
• Travel Arrangements: We collect information on individuals when they book their travel arrangements to process the transaction and fulfill booking requests with travel and tourism operators.
• Business Information: We also collect general business information relating to employees, contractors, shareholders, resort managers, and other individuals.

This policy explains the main features of VACASTAY’s use of members and prospects' information and does not outline in detail the use of contractor and employee information.

2. Using and Disclosing Your Personal Information

Our purpose in collecting information about you is to provide you with personalized membership services. VACASTAY uses personal information in several ways, including:

• Facilitating bookings that you have requested.
• Improving our products and services.
• For internal quality assurance purposes.

VACASTAY does not routinely disclose personal information except where necessary to provide you with a requested service, such as making bookings for your travel with airlines. VACASTAY will not normally otherwise use or disclose any information about you without your consent unless:

• Required by law.
• To protect the rights, property, or personal safety of another VACASTAY member or any member of the public.
• The assets and operations of the business are transferred to another party as a going concern.

3. Service Providers

Like many businesses, VACASTAY uses a range of service providers to help maximize the quality and efficiency of our services and business operations. This means that individuals and organizations outside of VACASTAY, such as mail houses, will sometimes have access to personal information held by VACASTAY and may use it on behalf of VACASTAY. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorized purposes.

4. Marketing Activities

VACASTAY manages communications with members, prospective members, and customers according to its privacy policy. We respect individual choices about being contacted for marketing purposes. We may occasionally contact you at the email or other address you provide to us to:

• Remind you of your membership renewal.
• Provide updated information about our services or special promotions.
• Provide other information about products and services you may be interested in.

If you are receiving promotional information from VACASTAY and do not wish to receive this information any longer, you may remove your name from our list by contacting us.

5. For Our Website Users

VACASTAY is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry-standard security measures for transactions made over the Internet. We primarily use "cookies" to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area.

6. Accessing the Information We Keep About You

If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by contacting us. Our file of your information will usually be made available to you within 14 days.

7. Changing and Deleting the Information We Have About You

If you wish to change personal information that is inaccurate or out of date, please contact us, and we will amend this record. If you wish to have your personal information deleted, please let us know, and we will take all reasonable steps to delete it unless we need to keep it for statutory or regulatory requirements.

8. Storage and Security of Your Personal Information

VACASTAY endeavors to take all reasonable steps to keep secure any information we hold about you and to keep this information accurate and up to date. Our data network is private and not accessible over the Internet, with sophisticated detection and intrusion technologies to ensure there are no network security breaches.

9. Transfer of Personal Information Overseas

As a global business, VACASTAY may use overseas facilities to process or back up the information it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will only transfer information overseas as authorized by applicable privacy laws and in keeping with our other commitments to safeguard your privacy.

10. Problem or Question

If VACASTAY becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

11. Future Changes

Our commitment to continually improving our services means that our business will continue to evolve as we respond to customer needs. From time to time, our policies will be reviewed and may be revised. Changes to VACASTAY's Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications for our members.

12. Data Grievance Redressal Mechanism

Any complaints or requests or concerns with regards to the use, processing, or disclosure of information provided by you or breach of these terms may be taken up with the designated grievance redressal officer as mentioned below by sending an email to [Grievance Officer Email] or via registered post to: